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FAQs

Is it safe to use my Credit Card?

All pages in the store that ask for or display personal data, including your credit card information, are secured by 128-bit SSL (Secure Socket Layer) encryption.

Verified by Visa / MasterCard SecureCode 😮

Omeroabbigliamento.com recommends that its customers adhere to the Verified By Visa or Mastercard Securecode services, requesting a PIN security code with which they can make their purchases in complete safety.

MasterCard SecureCode - Verified by Visa

Have you problems of accessing or purchasing from our website?

If you have general problems, we recommend that you make sure you have the latest updates and patches for your operating system. In order to enjoy an excellent online experience, we recommend updating your internet browser on a regular basis by using the latest versions for your respective browser.

If you are still having problems, try deleting the COOKIES and the CACHE on your computer. Usually, you need to select the tab “Tools” on your internet browser to clear the browsing data.

For VISA, MASTERCARD or MAESTRO Credit Card Users, it is possible to purchase on omeroabbigliamento.com ONLY through Verified By Visa or Mastercard Securecode systems, using the secret PIN code with which You can make your purchases in total security.

If you are still having problems using our site, please feel free to get in touch with Customer Service and we will be happy to help. To help us look into your problem, please try to include as many of the following details as possible:

• Your Device (eg desktop PC, Tablet, Smartphone, etc…),

• Your Operating System (e.g. Windows, Mac OS…),

• Internet Browser (Internet Explorer, Google Chrome…),

• What URL you were trying to access (e.g. https://www….),

• If the problem occurred on the omeroabbigliamento site, on the PayPal site or on the Banca Sella – Gestpay website,

• Which time the problem occurred.

Please copy and paste into the email at shop@omeroabbigliamento.com any error message that appeared on your screen.

When will my account be charged for my order?

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorized, payment will not be taken, and we will email to let you know that your bank or card issuer wouldn’t authorize the payment.

What VAT is charged on my order?

If you are buying goods for delivery to an EU address, then we will charge Italian VAT, where applicable. This is presented on the prices on the website. If you are buying goods for delivery to a non-EU address, Italian VAT is not applicable, and it will be deducted at checkout.

Do I have to pay Customs Duties?

Shipments destined outside the European Union are exempt from Italian VAT (Value Added Tax) but are subject to import taxes (DAPDelivered At Place) based on the internal regulation of each State. The payment of these import taxes (DAP) is the exclusive responsibility of the final Customer.

The prices of the products published on the omeroabbigliamento.com website reflect the actual sale price of the goods that does NOT include import taxes (based on the internal regulation of each State). For precise information on the amount of the Customs costs, the Customer can contact the competent Customs Office.

Can i order a product that is 'sold out'?

Unfortunately, products listed as ‘Sold Out’ are not available for sale.

Do you restock sold-out products?

We have no general rule about restocking. Sometimes we are able to restock, and sometimes not. Please don’t send multiple emails with the same questions, it will not make us answer quicker.

Can i amend or cancel my order after i have placed it?

Generally yes, but as we are really quick at packing your order up, please let us know your intentions as soon as possible.

Can you declare low value on my order's invoice?

We are not allowed to declare low value on invoices, we are forced to declare the real amount of the goods.

How do i know if my order has been shipped?

When you place an order you will get a confirmation email. Then you will get another email when the order has been actually shipped, which will include your tracking number.

When will I receive my order?

All orders are shipped with Express Courier. Orders are usually processed and shipped within 1-2 business days after order is placed.

From the day of shipping, delivery times required are:
– 4-5 working days in the European Union
– 8-10 working days in non-EU countries

In Extra-EU countries, should the customs hold the package for check, delivery may require a longer time not attributable to omeroabbigliamento.com

I have received an incorrect item!

First of all, sorry. Contact us straightaway with details regarding the matter, and we will sort it out as soon as possible.

Can i return an item?

We provide a hassle-free way to return your items back within 14 days from the delivery date. More info on our Return Page

Can i use my own return service?

You can certainly use a different courier than the one that delivered the package. More info on our Return Page.

Have you received my returned goods yet?

We will send you a confirmation email when we will receive your returned goods.

How long does it take for me to get a refund?

We will fully refund you the same day we will get the goods back. Please note that card refunds can take up to 10 working days due to varying processing times between payment providers – which means that we are unable to influence this.

What is your Privacy Policy?

Omeroabbigliamento.com is committed to protecting your privacy. We do not sell, trade, or rent your personal information to others, period. Go to our full Privacy Policy.

Is there a limit order?

Important notice: orders shipped to the countries Outside EU have an order limit of € 3.000 that cannot be exceeded. All duplicates or suspicious orders will be canceled.

Can I pay with PayPal?

Yes, You can pay with PayPal. You can also use PayPal with your Credit Card if you don’t have a PayPal account.

logo paypal credit card

IMPORTANT Notice: If you use PayPal as a payment method, we reserve the right to ship only to the confirmed address on PayPal.

Can I pay with Bank Transfer?

Omeroabbigliamento.com accepts Bank Transfer as an alternative payment method. We will inform you of our bank details during the online purchase, by e-mail.

Payment must be credited to our c/c within 2 (two) working days from the order date.
We remind our customers that use this method of payment that, after 2 (two) working days, if the amount had not reached our bank account, omeroabbigliamento.com reserves the right to cancel the order.
All bank charges and commissions are charged to the customer. Omeroabbigliamento.com reserves the right to request the integration of the payment if the amount recorded does not correspond with the final amount of the order.
We will ship your order when the bank transfer has reached our bank account.

Please enter the order reference number in the reason for the bank transfer.

The shipment of the product will be carried out as soon as it is confirmed that the amount has been credited to the current account of the our company (the time of accreditation varies depending on the country or the ordering bank).

To speed up the order fulfillment, we ask you to send the payment receipt to the address shop@omeroabbigliamento.com 

Our Bank Details:
Beneficiary: CUPRENSA S.R.L. – via Ugo Bassi, 5 – 63074 San Benedetto del Tronto (AP)
Bank: CREDEM – CREDITO EMILIANO SPA, branch of San Benedetto del Tronto
IBAN: IT42E0303224400010000001257
BIC: BACRIT21132

Are there different Price Lists?

IMPORTANT Notice: in agreement with the Producer Companies, for some Brands present on the Site, different Price Policies are applied with different Price Lists by geographical Area.

The List Price Increase will be automatically calculated at checkout, depending on the selected shipping address.

CUPRENSA SRL reserves the right to fully refund the Buyer and not to proceed with a purchase process in which the User, for any malfunctions or calculation errors of the Increases System, concludes the purchase by using a Price List not applicable to the selected shipping country.

How do i know if the products images on our site correspond to the real products?

The main products features are shown on Omeroabbigliamento.com, on each product page. Products available on our site may not exactly correspond to the real garments in terms of image and colours, due to the Internet browser or monitor used.

How do the Customer Service works?

Our Customer Service team works from Monday to Friday (holidays excluded) from 9.00 am to 7.30 pm. All requests submitted outside this time slot are usually managed in the shortest time possible.

Can I request a Discount Code? 🙂

Yes, You can! Write to us at shop@omeroabbigliamento.com 😉

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